Frequently Asked Questions


My Membership Account

When does my membership expire? / Has my membership been processed?
Memberships are valid for 12 months from the purchase month, for a one-year membership; and for 24 months from the purchase month, for a two-year membership. Memberships expire at the posted zoo closing time on the last day of the month of expiration.

In order to efficiently and thoroughly answer your questions, we request that you call the Membership Department line at (708) 688-8341; we answer the phones everyday from 9 a.m. to 4 p.m.

I want to renew my membership. How do I do that?
Renewing your membership can be done online, at the zoo, over the phone, or by mail.

If you are renewing your membership early the new membership year will start after your old membership expires. Memberships that are renewed early do not overlap to ensure you enjoy the full length of each of membership year. You may renew your membership at anytime.

If you are planning to visit soon and would like access to your new tickets immediately, we strongly recommend that you renew at the zoo. Any ticket counter will happily renew your current membership.

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