Frequently Asked Questions


Missing Materials

I have not received my membership materials
During our busiest time-of-year, it takes approximately three weeks to process memberships purchased online (and four weeks for offline purchase). If it is past the time frames listed please call the Membership Department at (708) 688-8341; we answer the phones seven days a week from 9 a.m. to 4 p.m.

If you have recently moved please provide us with your updated address. The U.S. Post Office does not automatically forward membership packets even if you have updated your address with them.

Update/Correct Contact Info
Click Here to Send Your Request

I can’t find my card
Just show your driver’s license or picture ID to the parking attendant and tell them that you are a member. The attendant will verify that your membership is current and will admit you to the parking lot. Next, stop by the Guest Relations building on the right side before you enter the zoo at either entrance to request a temporary card for the day.

Note: A maximum of three (3) temporary cards can be issued during your membership. On the fourth occurrence, you will need to purchase a replacement card.

If your cards are lost or stolen, a replacement card can be issued for a nominal fee. Please visit the Guest Relations Booth at either entrance to the zoo or contact the Membership Department at (708) 688-8341. Phone representatives are available seven days a week from 9 a.m. to 4 p.m.

I can’t find my membership tickets. Can you send me replacements?
We are unable to verify ticket use or invalidate lost or stolen tickets. Membership tickets (Attraction and Guest Admission) are the member’s responsibility and cannot be replaced.

For general zoo or other related comments:
Please feel free to call our general number at 708-688-8000 during zoo hours or fill out guestbook inquiry at Contact Us.