Frequently Asked Questions


   
      

Use of Card

Can my children use my membership?
Yes, children (ages 3 to 17) are eligible for free admission under their parents’ membership. If your child will be visiting the zoo without you, please give them one of your membership cards and have them bring a photo ID. At admissions, inform the attendant that they are a child (aged 3 to 17) on this membership. (They may be asked for ID to match the parents’ last name on membership.) Note: Children are not eligible for the adult-specific (18+) benefits on the membership including parking or a free guest. Children under 3 are always free.

Can someone else use my membership card?
Membership cards are valid only for the member listed on the card and may not be loaned or given to anyone else to use. To protect the benefits of your membership, identification with the member’s name and address, matching the membership record is always required.

Anyone may use your one time use Guest Admission Tickets without a member present, as long as the passes are not expired. This may be one option if friends, family, or a caregiver is coming to the zoo. (You may wish to remind them that they still need to pay for parking.) You can also give your one-time-use Attraction tickets to friends, family, or caregivers to use without a member present as well.

If your cards are lost or stolen, a replacement card can be issued for a nominal fee. Please visit the Guest Relations Booth at either entrance to the zoo or contact the membership department at (708) 688-8341. Phone representatives are available seven days a week from 9 a.m. to 4 p.m.

Can my caregiver use my membership?
Membership cards are valid only for the member listed on the card and may not be loaned or given to anyone else to use. To protect the benefits of your membership, identification with the member’s name and address matching the membership record is always required.

Anyone may use your one time use Guest Admission Tickets without a member present, as long as the passes are not expired. This may be one option if friends, family, or a caregiver is coming to the zoo. (You may wish to remind them that they still need to pay for parking.) You can also give your one-time-use Attraction tickets to friends, family, or caregivers to use without a member present as well.