Frequently Asked Questions


   
      

Web Transactions

Why was my credit card rejected?
A credit/debit card transaction may be rejected for several reasons. If you are sure that your card has not been reported stolen, cancelled, or over the credit the limit, it is likely that the name and address information that was entered in the billing section did not match the information on record with your financial institution. Any variation in the information you entered may cause the address verification system to reject your request as a security measure.

Each time there is an error with the order, you will receive an “Oops!” message that tells you what the error was and provides a link so you may attempt to go back to the page with the error and correct it. Each attempt to correct the information can potentially cause your bank to freeze funds until the transaction is verified. Multiple attempts may appear on your online banking website as multiple pending transactions. Any pending or preauthorized charges that are not approved will be adjusted by your financial institution, typically within 3-5 business days, in accordance with their policies.

For more information please call the Membership Department at (708) 688-8341. Phone representatives are available seven days a week from 9 a.m. to 4 p.m.

I got an error message, what happened?
Each time you got an “Oops!” message your bank may have frozen or preauthorized funds (similar to what happens at a gas station or hotel) causing pending charges each time you attempted to fix it. Charges will typically drop off in 3-5 business days depending on your banks policies.

For more information about website orders please call the Membership Department at (708) 688-8341.
  • Phone representatives are available seven days a week from 9 a.m. to 4 p.m.
I was charged multiple times for my web order. How do I fix it?
Any variation between the name and address information you entered in the billing section and the same information on record with your financial institution may cause the address verification system to reject your request as a security measure.

Order confirmation emails are sent only when the transaction has been approved and completed. If you received multiple emails, then you may have been charged more than once.

For more information or further assistance, please call the Membership Department at (708) 688-8341. Phone representatives are available seven days a week from 9 a.m. to 4 p.m.