Age: Participants must be at least 12 years old. A parent or adult guardian must accompany participants under the age of 17. Please ensure you are putting the correct birthdate for each participant. Children under the age of 12 cannot participate in this Adventure. If a participant is not at least 12 years old, they may be refused participation and forfeit their registration fee.
Maximum Group Size: Each adventure is limited to two participants. (The cost for the Adventure is $150 total for one or two participants. It is the same cost, so you might as well bring a friend!) 
Pictures: To keep the animals comfortable and to ensure the safety of all involved, we do not allow camera or cell phone use during Backstage Adventures. No photos can be taken in any non-public area.
Meeting Area: An animal care specialist will meet you in front of the otter habitat in the Swamp building by 11:45 a.m. The habitat is located further inside the building. Please wait in this area until an animal care specialist meets with you, do not wander away. Your Adventure will start promptly at 12:00 p.m. and cannot be extended if you are late.
You must be on time: Since you will be participating with a scheduled public feeding, this Adventure must start on time. If you are late, the adventure will proceed without you. Participants that do not show up for their registered session or choose to leave early will not be granted a refund.
Refund Policy: Refunds are only available 14 calendar days before the program date and there will be a non-refundable 25% deposit for each program. Please be aware that though it is rare, Backstage Adventures can be cancelled by Brookfield Zoo Chicago at any time due to animal welfare, dangerous weather, or staff needs. If your program is cancelled, you will be contacted with as much notice as possible to schedule another date for your adventure.
Safety Precautions: You will be required to wash your hands and wear a mask for the protection of the otter. Any refusal will mean your Adventure cannot proceed.