Brookfield Zoo: What To Know Before You Go

WE LOOK FORWARD TO SEEING YOU!

The health and safety of our animals, staff, members, guests, and volunteers have always been our priority.  During our temporary closure, due to COVID-19, we have been closely following the guidelines set forth by our local, state, and  federal government agencies, and have made several changes to our daily operations. (You can also download a PDF version of the Know Before You Go protocols so you can keep it handy).


 

ADVANCED TICKETS, RESERVATIONS, AND PARKING* ARE REQUIRED FOR ALL GUESTS AND MEMBERS

Guest capacity will be limited to ensure safe social distancing within the 216-acre park. Reservation times will be available in 20-minute increments. Everyone must reserve and secure a ticket online before visiting Brookfield Zoo. Please note that no tickets will be sold onsite. All tickets are non-refundable and no rain checks will be made. We appreciate your understanding!

All non-member guests who arrive via car, truck, van, or RV are required to pay for parking on the website and will need to indicate location—either the Main Gate (north) or South Gate lots during the checkout process. You can review a map of the grounds and parking lots here.

All members receive FREE parking in the North lot. Members only need to pay for parking if they choose to park in the south lot and are not eligible for free parking in the south lot.

*Guests who arrive on foot or via public transportation are not required to pay for parking. 
 

CASHLESS ENVIRONMENT

In order to limit person-to-person contact, card payments will need to be used for food, beverage, and gift shop transactions.
 

ATTRACTIONS

So we can provide adequate social distancing, at this time, all indoor spaces are temporarily closed. Please enjoy viewing our animals in their outdoor habitats, and check out the DINOS EVERYWHERE! exhibit—over 40 life-size animatronic dinosaurs. It's FREE with zoo admission and located all throughout the park. Attractions including Dolphins in Action, The Carousel, Butterflies!, Hamill Family Play Zoo, Motor Safari, all playgrounds, splash pads, and water misters are not currently operating.

Goat Feeding is open at Hamill Family Wild Encounters and requires 2 quarters. Please remember to bring quarters with you as we are unable to provide change.
 

DINING & SHOPS 

Seasonal food stands and walk-up carts are open. Please note that drinking fountains are turned off. Outdoor souvenir carts will be open throughout the zoo.
 

HELP STOP THE SPREAD

If you or a family member is sick, we ask that you please respect the safety of others and stay home. Please visit when you are feeling better!
 

FACE COVERING REQUIRED

All guests ages 2 and over must wear face coverings when entering the zoo. Once inside, face coverings should be worn if you are not able to maintain a social distance of at least six feet from staff and other guests who are not members of the same family.  This includes when making transactions at food, beverage, and merchandise kiosks and while inside bathrooms.
 

SOCIAL DISTANCING

All guests must maintain at least six feet of space from others while at the zoo. Signage and visual markers will be located throughout the park as a reminder.
 

SANITATION PROTOCOLS

High touch areas and restrooms will be sanitized with hospital-grade cleaners and conducted on an increased cleaning schedule.
 

HAND SANITIZERS

Hand sanitizing stations will be located throughout the park. Please follow the CDC guidelines by washing your hands for 20 seconds.

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PERSONAL PROTECTION EQUIPMENT

All employees are required to wear face coverings at work. If exchanging food or product with a guest, gloves will be worn.
 

TEMPERATURE SCREENING

Employees will have their temperatures checked at the start of each workday.
 

SOCIAL DISTANCING

All employees are required to maintain a distance of at least six feet away from guests, volunteers, and fellow employees.
 

SAFETY & SANITATION TRAINING

All employees are instructed to follow the CDC guidelines in proper handwashing. All workspaces and high touch surfaces will be cleaned frequently. Foodservice staff will wear gloves and will change them often throughout their work shift.
 

ACCESSIBILITY

For Wheelchair or Electronic Convenience Vehicle (“ECV”) rentals, please call (708) 688-8347 to reserve one in advance of your visit. If you call and leave a message before 5:00 p.m., someone will get back to you the same day. For a description of all the rentals available and associated costs, please click on “Rental (Alquiler)” below. An advanced reservation for a stroller or wagon is not needed. Same-day reservations for wheelchairs and ECVs are not accepted. For more information, visit our Accessibility page.
 

PARK RULES

For a full list of  rules, including service animals, photography, and animal safety, visit our Park Rules page.

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We look forward to welcoming you back to Brookfield Zoo! Click here to become a member and earn lots of benefits.

Consider making a donation that will immediately support our animal care and welfare programs, as well as, other critical operations of the Chicago Zoological Society/Brookfield Zoo. Your contribution is so important and will be used in the area of greatest need at the zoo during this uncharted and challenging time.

In case you missed them, check out our "Bring The Zoo To You" Facebook Live chats to reacquaint yourself with our animals and see what they've been up to.

Stay informed on all the updates at CZS.orgSign up for the Brookfield Zoo email newsletter and receive regular updates and special offers direct to your inbox.

The Chicago Zoological Society is a private, nonprofit organization that operates Brookfield Zoo on land owned by the Forest Preserves of Cook County.

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